Refund policy

Return & Refund Policy

At VANTA, we want you to be happy with your purchase. Please contact us if you need help with a return, refund, or cancellation.

Returns

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please contact vanta.cases.sa@gmail.com with your order number before returning an item. Please do not send items back without contacting us first.

Approved returns should be sent to:
VANTA
Unit 1, Brunia Street
Doornpoort, Pretoria
South Africa

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. If your item is faulty, damaged on arrival, or incorrect, contact us before sending it back so we can assess the issue and provide appropriate instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 14 calendar days of approval. Your bank or payment provider may take additional time to make the funds available. If we have not issued your refund within 14 calendar days of approval, please contact us.

The original shipping fee may not be refundable for change-of-mind returns. This does not affect any refund you are entitled to under applicable law.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging, if applicable. We will assess the issue and work with you to provide an appropriate solution.

Exchanges

To exchange an item, request an eligible return and place a separate order for the replacement item.

Order cancellations

You may request cancellation within 24 hours of placing your order, provided it has not already been processed or shipped. If the order has been processed or shipped, you may need to follow our return procedure.

Customised or personalised items

Items customised or personalised specifically for you may not be eligible for change-of-mind returns, unless they are faulty or we have made an error. Your statutory rights remain unaffected.

Consumer rights

Nothing in this policy limits or removes your rights under applicable South African consumer protection laws or other applicable consumer laws. Where statutory rights apply, they take precedence over this policy.

Contact us

Email: vanta.cases.sa@gmail.com
Phone: +27 63 026 4988